Outlook sync errors with Office 365 Software & Applications

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If you don't wish an inactive user to be made active by the M365 sync, you can add the user's email address to the sync forbid list.



Troubleshoot Office 365 Sync and Login Issues

We have resources to help you identify potential issues and fix them. Whether Microsoft Office 365 won’t open, or you're facing persistent Microsoft 365 sign-in problems, our experts are here to help. Microsoft 365 is a robust platform, but when problems arise, fast resolution is key to productivity. From sync errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly. The simplest way to resolve authentication issues is to rerun the authentication process by clicking the Sign in with Microsoft on the Microsoft 365 settings page. You run the Microsoft consent process using an eligible M365 account after which you will be taken to the sync's setup wizard.

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  • The Users Processed count will be 0 is there are no users in the synced dataset after filtering.
  • The authentication issue occurs because of missing package information about either the Active Directory Authentication Library (ADAL) or Live ID.
  • You'll also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors.
  • Contact MicroSec today and let our experts handle your Office 365 troubleshooting needs carefully and professionally.
  • After you run the commands, and if they completed without errors, you may see a quick progress indicator or a status result that contains information about the package installation.


With apps syncing across devices and cloud services, sync issues are among the most frequently reported M365 problems. These can include missing files, ghost icons, or documents that do not update in real-time. The M365 sync establishes a synced dataset based on your M365 data and the filtering configuration of your sync. The sync will fail if it can't find any users that comply with Fix Outlook Not Opening After Windows Update your filtering preferences or the system's requirements for user records. The system requires that users have a first name, last name and a valid email address that conforms with your domain lock if enabled. The sync does not delete users but rather sets them to inactive.

I got an error message that my company has exceeded the number of objects that can be synchronized



Contact MicroSec today and let our experts handle your Office 365 troubleshooting needs carefully and fixtechguide email Error solutions professionally. A diagnostic tool that automatically detects and fixes common Office 365 problems. We have reset the router, checked internet speeds, signed in and out of M365 apps, reinstalled apps and checked for Windows updates.



What should I do if my sync failed due to authentication issues?



Troubleshoot Office 365 Sync and Login Issues

After you run the commands, and if they completed without errors, you may see a quick progress indicator or recreate Outlook profile step by step a status result that contains information about the package installation. This issue occurs only on computers that are running Windows 10, version 1703 or later, and Microsoft 365 version 1807 or later. We are a paid-for question and answer site and not affiliated with any other company. I will be assisting you today and hope we can solve the issue together.

Tools & Methods To Use to Troubleshoot Office 365 Issues





The sync will fail if the total number of all users (active or inactive) on your account exceeds the user limit placed upon it if present. The Summary sheet on the spreadsheet attachment of your sync summary includes an Updated User Count and User Limit. These figures will give you an impression of how far over the limit the account is. Sync failure alerts do not always include a full summary or attachment, you can run a test sync to obtain this data.
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