Fixing problems with directory synchronization for Microsoft 365 Microsoft 365 Enterprise Microsoft Learn

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Whether it’s a Microsoft Office 365 sign-in problem or a password reset issue, here’s how to get back in securely.



Troubleshoot Office 365 Sync and Login Issues

This means that the authentication setup for your sync is no longer valid. This can happen for the a number reasons particularly if your sync authenticates using Delegated Permissions. To update from Azure AD Sync to Microsoft Entra Connect, see the upgrade instructions.

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  • Find out what to do if you are having issues with syncing users or groups from Microsoft 365.
  • TrustedTech is dedicated to being a reliable resource for all software and technology support needs.
  • To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter.
  • The sync will fail if the total number of all users (active or inactive) on your account exceeds the user limit placed upon it if present.
  • From sync errors to sign-in challenges and collaboration setbacks, these common Office 365 troubleshooting techniques can restore service quickly.
  • These figures will give you an impression of how far over the limit the account is.
  • Real-time collaboration is at the core of Microsoft 365; however, issues can arise due to permissions, software version conflicts, or connectivity problems.


The Users Processed count will be 0 is there are no users in the flush DNS and re-sync Outlook synced dataset after filtering. If you don't wish an inactive user to be made active by the M365 sync, you can add the user's email address to the sync forbid list. You can do this in the Microsoft 365 Sync Wizard on the configuration page of your platform settings. You'll also receive a mail (to the alternate email and to your admin email) from Microsoft 365 that indicates your tenant has encountered directory synchronization errors.

I got an error message that my company has exceeded the number of objects that can be synchronized



The idea is to provide a recycle bin of users who you can delete when Outlook OST vs PST repair you no longer need them. You can view your inactive users on the Users page and delete them as you see fit. Similarly you should review the Users Deactivated sheet on the sync summary spreadsheet attachment as you can also delete these users to bring your total down. With directory synchronization, you can continue to manage users and groups on-premises and synchronize additions, deletions, and changes to the cloud. But setup is a little complicated and it can sometimes be difficult to identify the source of problems.

Troubleshoot Office 365 Sync and Login Issues

What should I do if my sync failed due to authentication issues?



Troubleshoot Office 365 Sync and Login Issues

TrustedTech delivers unbeatable customer service, with experts in licensing and high-level technicians always on-call to answer your tech issues in-depth. To resolve these issues you should run the steps in this article and check whether the groups in your sync's filtering preference contain users in Azure expert Outlook tips by FixTechGuide AD. The Sync Summary email can give further information about this. The Users Loaded count will be 0 if all users fail to meet the system's requirements for user records.

Tools & Methods To Use to Troubleshoot Office 365 Issues





To diagnose and automatically fix several common Microsoft 365 sign-in issues, run the Microsoft 365 Sign-in troubleshooter. You need to login to the correct microsoft account if you need to sync your computer and tablet. TrustedTech is dedicated to being a reliable resource for all software and technology support needs. Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element.
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