These allow for in-depth, internal testing of server status and protocol health. If your network and DNS seem fine, the next step is to verify the Exchange Mailbox Not Updating On IMAP server itself. Microsoft Remote Connectivity Analyzer includes tests for Lync servers. These tests include a connectivity test for the server and another utility to test the connectivity of the autodiscovery service.

• This tool also monitors physical servers to identify resource availability.
• Exchange connectivity can be influenced by numerous factors, including network configurations, firewall settings, DNS records, and client settings.
• The results screen tells you whether the test connected successfully and if not, where problems were encountered.
• However, as a systems administrator, you are probably already well aware that sometimes, one element in the chain of cooperating programs fails to load.
• You need to constantly monitor the performance of Microsoft Exchange and that means keeping track of the services and hardware that support it.
• If the issue persists after troubleshooting, consider contacting Microsoft Support for further assistance.

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Or sometimes it isn’t tied into the automated processes and a broken link in the chain stops everything working. This system will check all possible aspects of account connectivity to see why that specific account is not connecting to the Exchange Server. You can choose to run the test again with exactly the same parameters, or click on Start Over to go back and change some of the settings before starting another run.

Verify DNS Resolution

If Autodiscover isn’t working, Outlook won’t be able to connect to Exchange. O    If any of these services are stopped, right-click and select Start to restart the service. If the issue persists after troubleshooting, consider contacting Microsoft Support for further assistance. Replace with the fully qualified domain name of the Exchange server, such as exchange.example.com. SolarWinds Microsoft Management Tools include a module that tracks Exchange Server’s performance. This is the Server and Application Monitor, which installs on Windows Server.

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These allow administrators to verify and troubleshoot connectivity at various levels. This is the case whether internally within a network or externally for remote users. SolarWinds Microsoft Management Tools provide repair corrupted OST in Outlook Exchange monitoring as part of a wider package of application performance tracking services. This tool also monitors physical servers to identify resource availability. Capacity issues are the major cause of Exchange Server performance problems, so checking on server interface, memory, and CPU availability form an important part of Exchange monitoring. The Microsoft Exchange Server Client Connectivity Diagnostic collects comprehensive information that can be used to troubleshoot client connectivity issues.

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If you are experiencing problems with Exchange server connectivity, there are many points of failure to look for. An initial test may reveal that your Exchange server is set up correctly so you will need to investigate the email clients accessing the server and the networks that they connect through. Fix Outlook and Office365 Sync Issues Microsoft Remote Connectivity Analyzer is a web-based service that includes tests for Microsoft Exchange Server and Office 365 services. This package is suitable for use by any business that has Microsoft Exchange as an email server.



You would choose this option if you ran an Autodiscover test and then wanted to go back and run a test with a given server URL. If that test fails, use the second radio button option and enter the URL of the server. If that succeeds, then you know your problems lie with the autodiscovery system.